Terms of Service

These terms are an agreement between you and Xzeiten Ltd (“we”, “us”), a private company limited by shares incorporated in Nigeria under the Companies and Allied Matters Act 2020, registration number RC 9740479, trading as WasteAway, for using the WasteAway app and services in Nigeria. By creating an account you accept them. If you do not agree, please do not use the service.

1. The service

WasteAway connects households, estates and businesses with verified independent waste collectors for scheduled and on-demand waste collection, recyclables buy-back, and estate waste management. Prices shown at booking are computed by our systems and include the service fee and any applicable taxes; the price you confirm is the price you pay.

2. Your account

• You must be 18 or older and provide a phone number you control. Keep your login codes to yourself: you are responsible for activity on your account.
• One phone number is one account. We may suspend accounts used for fraud, abuse of collectors, or unlawful waste disposal.
• You can delete your account in the app or by writing to us, once nothing on it is still in progress: see deleting your account.

3. Bookings, cancellations and no-shows

• A booking is confirmed when payment is received (or cash-on-collection is selected). Your booking is then offered to verified independent collectors nearby, and the collector who claims it attends at the scheduled window.
• Free cancellation up to 2 hours before the scheduled time. You receive a full refund to your WasteAway wallet.
• Late cancellation or no-show (nobody available / no waste at the address): a fee of up to 40% of the pickup price applies; the remainder goes back to your wallet. The fee applies whether or not a collector has taken the booking at the time you cancel. It is waived, and the full amount returns to your wallet, where the failure is on our side: your scheduled slot passes with no collector having taken the booking, or the collector who took it does not arrive.
• If no collector accepts your booking in time, it expires automatically and the full amount goes back to your wallet.
• Subscription visits are prepaid from your subscription’s escrow. You can skip an upcoming visit up to the cutoff shown in the app, and that visit’s amount is returned to your wallet.

4. Payments, wallet and refunds

• Payments are processed by our licensed payment partner (card, bank transfer, USSD) or from your WasteAway wallet. We never see your full card number.
• Holding a wallet balance is optional: each pickup can be paid for at checkout by card, bank transfer or USSD. A top-up buys WasteAway service credit, which pays for pickups and plans. The app has no way to pay that credit out to a bank account, so only top up what you plan to spend.
• Refunds are credited to your wallet. Wallet balances are redeemable against services; they are not a bank deposit and earn no interest.
• We do not currently charge VAT. WasteAway is below Nigeria’s VAT registration threshold. If we become required to charge VAT, it will be itemised at checkout before you confirm.
• Spend your wallet balance before you delete your account, or confirm in the app that you give up what is left. Deleting also ends any plan you pay for yourself, and the part of the month you have paid for but not yet received is given up with it. See deleting your account.

5. Recyclables buy-back

• The estimate you see when requesting a buy-back is based on your declared weights. The verified weight recorded by the collector at pickup (with a scale photo) is what you are paid on, at the rates in force when the weight is verified.
• Contaminated or misdescribed materials can be rejected at pickup.
• The collector pays you in cash at pickup, and you confirm receipt in the app. WasteAway prices the load and charges the collector a fee; it does not buy the material and does not take title to it. Unusually large loads or big estimate mismatches may be held for a manual review before the job completes.

6. Collectors

Collectors are independent contractors who pass identity verification (including government ID and a guarantor) before working on the network. Before applying, a collector reads and accepts the Terms and Safety Agreement in the app, which covers safe working, lawful disposal and the handling of customer details. What a collector earns, and how cash and payouts are settled, is set out in the app at the time a job is offered and in the collector's own earnings and payout records.

7. Estates and organisations

Estate owners/administrators may manage members, units, shared wallets and recurring collections for their community. Administrators are responsible for having authority to register their estate and to add members’ contact details.

8. Acceptable use

• No hazardous, medical or otherwise regulated waste may be presented. WasteAway does not offer collection of these streams: a booking cannot be made for them, and a collector is not permitted to accept them.
• No harassment of collectors or customers; no attempts to move transactions off-platform to avoid fees.

9. Liability

We provide the platform with reasonable skill and care. To the extent permitted by Nigerian law, our total liability for any claim is limited to the amount you paid for the booking concerned. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Disputes

Raise problems with a collection in the app within 3 days of completion. We investigate and can refund to your wallet in full or in part. These terms are governed by the laws of the Federal Republic of Nigeria; disputes are subject to the courts of the Federal Capital Territory, Abuja.

11. Changes

We may update these terms; material changes are announced in the app before they take effect. Continuing to use the service after that means you accept the updated terms. This version, effective 4 August 2026, names Xzeiten Ltd (RC 9740479) as the company you are contracting with, and states that we do not currently charge VAT. It also sets out the wallet rule: a wallet balance pays for WasteAway services, the app has no way to pay it out to a bank account, and an account holding a balance is closed by spending it down or by giving up what is left when you delete.